Can I claim if I fell in a shopping centre? 

Possibly. Liability will depend on what caused the fall, who controlled the area and whether reasonable inspection, cleaning or warning systems were in place. 

What if CCTV exists? 

CCTV can be important and should be requested quickly before footage is overwritten. 

Who is responsible? 

Responsibility may rest with a centre operator, retail tenant, cleaning contractor, maintenance contractor or another party depending on the location and cause. 

What evidence should I keep? 

Keep photographs, receipts, medical records, incident numbers, witness details and records of expenses. 

How much compensation could be available? 

The value depends on injury severity, income loss, treatment needs, care requirements and available evidence.